Aug
26
2010

Update: AT&T fiasco is just getting worse

After my last post about AT&T, I gave up on getting help in the store, and went back to calling.(Anyone who knows me knows this was a huge step, because I hate calling strangers. Hate it. Seriously, AT&T should have to pay me money for pain and suffering.)

I called them on August 9, talked to Arianna, and got nowhere.

Got busy, and didn’t have time to call back again until 8/18. Plus, Arianna had said they were doing some work in my area so I hoped things might get better. They didn’t.

On 8/18, I talked to Juan, who finally admitted that he couldn’t help me, and put me through to technical support. I was pretty excited. After over 2 months, I was finally getting to talk to someone who could help me.

The tech guy wasn’t very friendly, but I didn’t care. I did say on this blog that I would love a rude person if he could help me.

This guy was a bit gruff, sounded like a Yankee, and was hard to understand. I never could catch his name, though I asked him twice. But he asked me lots of intelligent questions, and even took down information about actual times when I had dropped calls.

He promised that someone from tech support would call me back.

I spent 31 minutes on the phone with AT&T that day.

On 8/23, Jeremy called back from Tech Support. I didn’t take the call, because it said “unknown.” Wish I had.

Anyway, Jeremy left a message saying their technicians had done something and he thought it was working then. As soon as I got the message, I called my husband to test it out.

The call dropped.

So I called back, and left a message for Jeremy.

On 8/24, some other guy called to check on me. He wasn’t from Tech Support. I don’t know who he was. He was nice. I told him that I had left a message for Jeremy, and he assured me that Jeremy (or his coworker) would call back.

Which brings me to today. 8/26.

Charles called back, at 8:45 pm tonight.

I was at pottery class, up to my elbows in clay. Needless to say, I couldn’t take the call.

I had to call my voice mail 4 times to listen to his message. The first 3 times, my phone dropped the call before I could hear the whole message.

The message? Charles said that the tech people discovered that they’re doing work in my area, “upgrading the 3G.” He said that I drop calls during the day because their work interrupts the network.

That totally explains why my voice mail call got dropped 3 times, after 9 pm. Oh, and I had 5 bars at the time.

The best part? They won’t be done working in this area until October 12.

So AT&T’s solution to my problem is for me to wait another six weeks.

Until that stupid voice mail, I had hope. I kept hoping that someone would help me. That they would solve the problem.

Now I’m just angry.

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